Studio Policy

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Pregnancy and Prenatal

Pregnant clients may attend with medical clearance. For safety and personalised care, private sessions are recommended after 12 weeks. Clients are advised to remain with the same instructor throughout pregnancy.

Disclaimer

Instructors are not medical professionals. Exercise suitability and intensity should be discussed with your healthcare provider. Participation is at the client’s own risk. Stop immediately if discomfort occurs. All health information is handled confidentially in line with GDPR.

Pregnancy and Postnatal Disclaimer

Clients acknowledge that instructors are not medical professionals. Any discomfort should result in stopping exercise immediately and consulting a doctor or midwife. Participation during pregnancy or postnatal recovery is at the client’s own risk.

Bookings and Membership

  • Sessions are booked on a first-come, first-served basis
  • Active members receive priority booking
  • Waitlists are available via trentparkpilates.com
  • All sessions must be paid for in advance

ClassPass Bookings

  • ClassPass billing and credits are managed by ClassPass
  • ClassPass bookings do not take priority over direct bookings
  • Bookings are subject to schedule, class, and instructor availability

Cancellations

  • 24 hours’ notice required for cancellations or rescheduling
  • Late cancellations or no-shows are charged in full
  • Unused monthly credits expire at the end of each billing cycle
  • If the studio cancels a session, a credit will be issued

Studio Etiquette and Facilities

  • Mobile phones should not be used during sessions
  • Inform your instructor if expecting an urgent call
  • Equipment may not be used unsupervised
  • Studio facilities are available only during scheduled sessions

Age Policy

  • Clients under 18 must contact the studio directly
  • Clients aged 16+ may attend with instructor approval

Lateness

  • Clients arriving more than 10 minutes late may not join group sessions
  • Lateness to private sessions is at the instructor’s discretion

Payments

  • All sessions must be paid for in advance
  • No refunds, transfers, or exchanges
  • Cash and major credit cards accepted
Liability

Clients participate at their own risk. Trent Park Pilates is not responsible for injuries, medical conditions, personal property, or session availability.